Help Desk Software

Knowledgebase
Back to HESK.com > HESK Knowledgebase > Knowledgebase

Search help:


» Category: Problems and Troubleshooting  (Go back)

» Articles in this category:

 
HESK is not sending any emails Article rated 2.9/5.0
There are many possible reasons why you are not receiving emails from HESK. This article covers the most common ones.  Look inside your Spam (Junk/Bulk mail) folder in case the emails ended...
I forgot my login password. Article rated 3.6/5.0
Forgot your HESK username and/or password?   Note: HESK versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your password over...
Gmail POP3 and SMTP settings Article rated 3.2/5.0
Having problems getting Gmail to work with HESK? Try these settings. » Email sending To send emails using Gmail server enter these details: SMTP Host: smtp.gmail.comSMTP Port: 587SSL Protocol...
You have been locked out the system for 60 minutes Article rated 3.5/5.0
» The problem: When you try to access HESK you see this error message: Error: You have been locked out the system for 60 minutes because of too many login failures.   &raqu...
Knowledgebase search isn't working. Article rated 3.7/5.0
Can't find a knowledgebase article by searching? Try adding more articles to the knowledgebase. The reason is MySQL fulltext search, that is used by HESK, will only return results if the query (key...
I am getting SPAM to my help desk Article rated 3.4/5.0
» How to combat SPAM with HESK Make sure your are using the latest version of HESK! Enable anti-SPAM image in HESK Settings. Still getting SPAM? Try disabling Anti-SPAM image in H...
I have problems installing or using HESK. Article rated 3.4/5.0
Download HESK, extract files and folders to your computer and read installation instructions inside:/docs/step-by-step-guide.html You have read the instructions at least twice and still no lu...
Installation script doesn't move from step 2 Article rated 3.3/5.0
Your server most likely has problems with PHP sessions. Download Session test files Upload session_test.php and session_test2.php to your server Open session_test.php in your browser. ...
I cannot login to the admin panel Article rated 3.3/5.0
After installing HESK you should be able to login with the default password: admin If you keep getting a Your session has expired error your server could be having problems with sessions. Download Se...
File attachments aren't working Article rated 3.1/5.0
PHP needs permission to write into your attachments folder; on Linux servers CHMOD this folder to 777 (rwxrwxrwx). If unsure how to (or unable to) make the attachments folder writable, please ask your...
I found a bug in HESK. Article rated 3.4/5.0
Although possible, it is not likely you have found a real bug unless you are testing a just released or beta version. Keep in mind that the script works fine for hundreds (thousands) of other people, ...
The anti-SPAM security image is blank. Article rated 3.4/5.0
For the image to work your server must have GD library installed. You can test if your server supports all the required functions by uploading gd_test.php file to your server and open it in your brow...
Can't get GMAIL SMTP settings to work Article rated 3.1/5.0
This article is written for HESK version 2.3. If you are using a newer HESK version see this article.   Trying to use HESK version 2.3 with Gmail SMTP server with no luck?  » S...
ReCaptcha - Improved SPAM prevention for HESK Article rated 3.4/5.0
NOTE: later versions of HESK have reCaptcha support built-in. Enable it in HESK Settings.   » HESK 2.4.2 ReCaptcha plugin Install this plugin to improve SPAM Prevention features of HESK....
Gmail password error Article rated 3.1/5.0
Symptom: When setting up POP3 fetching to a Gmail account and clicking the "Test connection" button, you see an error saying: Password error: [AUTH] Web login required: https://support.google.com/ma...
 

 
Powered by Help Desk Software HESK, brought to you by SysAid

Help Desk Software