Help Desk Software

Gmail password error


When setting up POP3 fetching to a Gmail account and clicking the "Test connection" button, you see an error saying:

Password error: [AUTH] Web login required:


What is causing this?

This happens because Google detects your login as suspicious. For example, because your server is located in a different country than you.


If you get an authentication error from Google you might also need to:

1. enable "less secure apps" in your Google account, and/or
2. create & use Google App Passwords



1. Open your browser

2. Login to Google mail using the web interface at

3. At the top of the page you will see a message saying:
Google prevented suspicious attempt to sign into your account. Was it you?

4. Click the "Was it you?" link

5. Click the "It was me" button to confirm that you are the one trying to login to the account.

6. Go to Google unlock captcha

7. Login and click the "Continue" button to allow application access to your Gmail account


HESK should then be able to connect to your account.


Still not working or a different error? See the bottom of this article for other related issues.

Help Desk Software