HESK or SysAid? How to choose? HESK or SysAid - what is the difference?


Better Customer Support

Better Customer Support

HESK help desk software receives, organizes, tracks and resolves customer support issues.

Less Support Work

Less Support Work

86% of users say the integrated knowledgebase decreased number of their support requests.

Faster Response Time

Faster Response Time

Customers expect answers fast these days and HESK makes this possible for teams of all sizes.

All-in-one solution SysAid

All-In-One Solution

For a complete ITSM solution with everything you need for easy and efficient IT support, use SysAid.

Finally, a simple & effective help desk software

Customer has an issue

You don't want frustrated customers

Help them resolve common issues quickly by addressing them in the knowledgebase.

When needed, they easily submit a question/issue—a support ticket is born.

Organize, track, prioritize

Stay in control of your customer support

Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

Assign to staff

All the information right when you need it

Each support ticket contains request details and lets you talk back-and-forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

Issue resolved

People will love you for it

Canned responses, ticket templates, custom data fields, custom statuses, 100+ options...

Your staff and customers will love you for the power and simplicity HESK help desk software brings.

For an even more powerful and complete IT solution see below to find out what SysAid can do for you!

Do even more with SysAid!
Help Desk
Help Desk icon


Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.

Asset management
Asset management icon


Gain full control over your assets: Track hardware, software , and mobile assets.

Analytics icon


View detailed reports with analytics that are clear and useful, and customize reports to pinpoint data.

Our customers include:



13+ years. 500,000+ downloads. Real user feedback.