Two help desk software solutions — which one fits YOU best?
 
HESK team partnered with SysAid to bring you the best of two worlds.
Free PHP Help Desk HESK

The original FREE help desk software that millions use daily.


Better Customer Support

Better Customer Support

Use HESK help desk software to organize, track, monitor and resolve customer issues.

Less Support Work

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Faster Response Time

Cloud help desk available

Get your help desk up and running in minutes with the hassle-free HESK cloud service.

 


Trusted with over 795.000 downloads. Used by individuals to names like:

Arkansas Department of Health Cooperative Institute for Research in the Atmosphere WA Department of Education FlavourArt
All-in-one solution SysAid
PARTNER

When HESK Is Not Enough, Try SysAid


All-in-one solution SysAid

From incident to resolution, and everything in between, use SysAid's centralized solution to manage all your IT tasks.

  • Ticketing system, self-service portal, knowledge base, password reset, remote control, and more
  • Asset management built into your help desk—to secure, monitor, manage, and patch assets
  • Any deployment—on-prem, cloud, and single tenant
  • Completely customizable, supporting unlimited custom fields/forms

Over 10,000 Companies Rely On SysAid

 

 

 

Not sure which is the right solution for you? Compare HESK and SysAid features here

 

 

 

Choosing HESK as your help desk software. Makes. Sense.

A customer has an issue
1

You want repeat, not frustrated customers

Help them resolve common issues quickly by addressing them in the knowledgebase.

When needed, they readily submit a question/issue—a support ticket is born.

Organize, track, prioritize
2

Stay in control of your customer support

Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

Assign to staff
3

All the information right when you need it

Each support ticket contains request details and lets you talk back and forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

Issue resolved
4

People will love you for it

Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.

Your staff and customers will love you for the power and simplicity HESK help desk software brings.

HESK not enough? Try All-in-one solution SysAid - a complete ITSM solution

Help Desk
 

HELP DESK

Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.

Asset management
 

ASSET MANAGEMENT

Easily track your hardware and software, including mobile devices, from within the help desk. View, secure, control and manage your assets in one place.

Analytics
 

ANALYTICS

Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and IT service delivery.

Tools
 

TOOLS

Benefit from a range of out-of-the-box tools that will save you time, money, and energy — including: email & LDAP integrations, live chat, mobile apps, tasks & projects, and remote desktop for saving on expensive VPN connections.

Marketplace
 

MARKETPLACE

SysAid offers pre-built integrations with leading software applications and powerful services, such as Trello, Slack, TeamViewer, Nagios, and SolarWinds.

SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk

SysAid testimonial 1
SysAid testimonial 2

17+ years. 795.000+ downloads. World-wide fan base. That's HESK!

Test HESK Demo
 
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