SysAid Is the Best-Fit Service Desk for Mid-Market

SysAid's all-in-one IT service desk software simplifies the daily IT challenges admins face with easy-to-use tools to: automate help desk management, monitor assets, and manage all your IT tasks on one platform.

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Feature Comparison Matrix

HESK Help Desk

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

 

 

 

 

 

 

 

 

 

 

 
 

 

 

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Partner

SysAid IT Help Desk

  • Submit, track, and assign tickets
  • Custom fields & help desk settings
  • Knowledge Base
  • Reporting
  • Multi-Language
  • Asset Management
  • End-User Portal
  • Remote Control
  • Mobile Device Management
  • ITIL (Change/Problem/Incident
    Management)
  • CMDB
  • Mobile Application
  • Live Chat
  • Calendar & Scheduling
  • Automation and workflows
  • Advanced configuration
  • API and third-party tool integration
  • Advanced Modules:
    • Monitoring
    • Password Services
    • Manager Dashboard
    • Projects & Tasks
    • SLA/SLM