SysAid IT Help Desk Solution

Get All the Essential IT Features in One Help Desk

SysAid Help Desk provides a more advanced and comprehensive IT help desk software that integrates the essential features for IT service management in one help desk. With integrated Help Desk, Asset Management, Monitoring and Mobile Device Management, SysAid gives you the power of multiple IT products all in a single software.

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Feature Comparison Matrix

HESK Help Desk

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

 

 

 

 

 

 

 

 

 

 

 

 

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SysAid IT Help Desk

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

YesAsset Management

YesEnd-User Portal

YesRemote Control

YesMobile Device Management

YesITIL, CMDB

YesMobile Application

YesLive Chat

YesCalendar & Scheduling

YesAutomation and workflows

YesAdvanced configuration

YesAPI and third party tool integration

YesAdvanced Modules:

  • Monitoring
  • Password Services
  • Manager Dashboard
  • Projects & Tasks
  • SLA/SLM

 

 

 

SysAid's all-in-one IT help desk software simplifies the daily IT challenges admins face with easy-to-use tools to: automate help desk management, monitor assets, and manage all your IT tasks on one platform.