SysAid Is the Best-Fit Service Desk for Mid-Market

SysAid's all-in-one IT service desk software simplifies the daily IT challenges admins face with easy-to-use tools to: automate help desk management, monitor assets, and manage all your IT tasks on one platform.

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Feature Comparison Matrix

HESK Help Desk

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

 

 

 

 

 

 

 

 

 

 

 
 

 

 

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Partner

SysAid IT Help Desk

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

YesAsset Management

YesEnd-User Portal

YesRemote Control

YesMobile Device Management

YesITIL (Change/Problem/Incident
Management)

YesCMDB

YesMobile Application

YesLive Chat

YesCalendar & Scheduling

YesAutomation and workflows

YesAdvanced configuration

YesAPI and third-party tool integration

YesAdvanced Modules:

  • Monitoring
  • Password Services
  • Manager Dashboard
  • Projects & Tasks
  • SLA/SLM