Hosted Help Desk Software

HESK cloud hosting for instant setup and a hassle-free help desk.

Your help desk up and running instantly. No software to install, everything is set up for you in the cloud.

HESK Cloud

YesInstant Setup

YesUnlimited Support Agents

YesUnlimited Support Tickets

Yes10 GB file upload space

Yes100% money-back guarantee

YesUS or EU datacenter

$19.99 / month $199 / year (save $40.88)
PARTNER

SysAid Cloud

  • Asset Management
  • CMDB
  • Self-Service Portal
  • Knowledge Base
  • Remote Control
  • Password Reset
  • Live Chat
  • Calendar & Scheduling
  • Advanced Reporting & Analytics
Daily backups

Free daily backups

All remote help desk accounts are backed up daily to off-site backup servers for free.

Month-to-month contract

Month-to-month contract

No obligations, cancel at any time. Prepay yearly to get a large discount.

Money-back guarantee

100% money-back guarantee

Contact us within 30 days of your order to receive a prompt, 100% refund. No strings attached.

Frequently Asked Questions

 

Will you help me set up HESK Cloud?

Yes, all HESK Cloud customers get access to our priority one-on-one email support. We will be happy to help you get started.

Will my help desk be secured with SSL (HTTPS)?

Absolutely, all HESK Cloud accounts come with HTTPS enabled at no extra cost.

Can you install additional languages for me?

Yes, we will be happy to install any of the available HESK language packs to your cloud account. Please contact us with your cloud username and desired language packs to install.

Do the above prices include taxes?

No, any applicable taxes (sales tax, VAT, GST ...) will be added to the above-listed prices.

Can I use email to ticket functionality in HESK Cloud?

Yes, the email to ticket functionality (POP3 or IMAP fetching) is indeed supported. To prevent accidental import of thousands of existing emails (yes, that happened before) it is disabled by default, please contact us to enable it.

Can I easily move from HESK to SysAid Cloud?

Unfortunately no, HESK and SysAid are two different products. SysAid cloud is provided by the long-time HESK supporter, SysAid Technologies. To enjoy SysAid's advanced features please sign up for a SysAid free trial.

What is the file upload limit?

This is the allowed total size of your file attachments (files attached to support tickets and knowledgebase articles); it does not limit the number of tickets or articles.

It is a "soft limit" designed as a safeguard to ensure fair use of system resources. When reached, your help desk will continue to run normally, no data will be lost or deleted. You will be able to purchase additional space, or delete old attachments instead to free up some space and remain within the limit.

Why HESK Cloud, can't I just host HESK myself?

If you are comfortable installing, configuring, upgrading, maintaining, backing up and troubleshooting HESK yourself then yes, you definitely can.

HESK Cloud is best suited for people/organizations who need their help desk up and running worry-free so they can focus their valuable time and effort on their customers.

Still have a question about HESK Cloud?

Ask Us »