Help Desk Live Demo

See HESK in action and test its functionality today!

Staff Interface

A simple but powerful interface for your help desk staff to:

  • organize and prioritize tickets,
  • view and respond to assigned tickets,
  • customize settings and options,
  • run reports and more.

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Public (Customer) Interface

A place for your customers to interact with your help desk:

  • search and browse the knowledgebase,
  • view status notifications,
  • submit support tickets,
  • view ticket status.

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  • Asset Management
  • CMDB
  • Self-Service Portal
  • Knowledge Base
  • Advanced Reporting & Analytics
  • Remote Control
  • Tasks & Projects
  • Password Reset
  • Multiple Email Boxes
  • ITIL (Change/Problem/Incident Management)
  • Unlimited Configurable Fields
  • Monitoring
  • Patch Management
  • Live Chat
  • Calendar & Scheduling
  • Third-Party Integrations

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What HESK brings to the table

Feature iconCentralized support system.

  • Web Forms
  • Email
  • Telephone

Feature iconOrganize. Prioritize. Track.

  • Ticket Categories
  • Ticket Urgency
  • Current Status

Feature iconCustomer self-help.

  • Knowledgebase
  • FAQ
  • User Guides

Feature iconMinimize "back-and-forth."

  • Prerequisite Info
  • Canned Responses
  • Time on Ticket

Feature iconAnd much more...

  • Reply Rating
  • SPAM prevention
  • Reports
  • Multi-language use

Feature icon... but not too much!

  • Simple
  • Lightweight
  • No steep learning curve

You should

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