This is what help desk end-users (customers) will have access to.
A simple but powerful interface for all your help desk tasks.
Handle customer inquiries obtained through a web form, email message or telephone call in a single, centralized support solution.
Setup unlimited categories, sort tickets by urgency and examine their status. Always know what needs to be resolved next.
A built-in knowledgebase provides answers to frequently asked questions, user guides and other self-help resources.
Customize the ticket submission form to gather required information unique to your business and situation. No more back-and-forth with customers searching for needed information.
Email notifications. Canned responses. Attachments. Time spent on tickets. Reply and article rating. SPAM prevention. Reports. Multi-language use.
Simple. Lightweight. Just the right amount of features. No steep learning curve.