Hesk was launched in 2005, by Klemen Stirn, to fill the need for better free help desk software. Over 957,000 people downloaded Hesk since and thousands around the world use it daily—from individuals, businesses, and educational institutions, to government agencies.
In 2019 Mike Koch, author of popular "Mods for Hesk" modifications for Hesk 2, was appointed lead Hesk developer. Mike is now spearheading future development efforts to make Hesk the help desk of choice for years to come.
Our goal is to help businesses and organizations become effective at supporting their users, customers, and partners. We do it by developing surprisingly simple, user-friendly and FREE help desk software, and by partnering with industry leaders.
SysAid has proudly partnered with Hesk since 2011, helping thousands of users worldwide gain access to an intuitive, AI-powered help desk platform.
Today, SysAid takes service management to the next level. Built on a robust Help Desk and ITSM foundation, SysAid's Agentic AI adds a powerful operational layer- automating, accelerating, and elevating every aspect of IT. With zero setup requirements, SysAid's conversational AI Agents manage employee requests, assist agents with queries, and speed up issue resolution, allowing teams to focus on higher-impact work.
SysAid taps into specialized knowledge drawn from thousands of customers and millions of users, delivering intelligent, secure, and responsible AI from day one.
With SysAid, productivity thrives, IT delivers more value, and organizations can fulfill their purpose.