HESK was launched in 2005, by Klemen Stirn, to fill the need for better free help desk software. Over 840,000 people downloaded HESK since and thousands around the world use it daily—from individuals, businesses, and educational institutions, to government agencies.

In 2019 Mike Koch, author of popular "Mods for HESK" modifications for HESK 2, was appointed lead HESK developer. Mike is now spearheading future development efforts to make HESK the help desk of choice for years to come.

Our goal is to help businesses and organizations become effective at supporting their users, customers, and partners. We do it by developing surprisingly simple, user-friendly and FREE help desk software, and by partnering with industry leaders.

SysAid has partnered with HESK and has been supporting its development since 2011, helping thousands of users worldwide gain access to a simple, basic, and free help desk solution.

For those who need something more robust, SysAid offers a friendly and affordable service desk and asset management solution that allows you to manage and monitor your IT and non-IT activities from a single, intuitive platform. You're covered from ticket management to asset management to advanced ITIL workflows. Rapid implementation and easy to configure to your needs — without the hassle of programming. Offered as a single-tenant and multi-tenant cloud solution or on-premises, SysAid is enjoyed by over 100,000 happy sysadmins around the globe.