HESK was launched in 2005, by Klemen Stirn, to fill the need for better free help desk software. Over 880,000 people downloaded HESK since and thousands around the world use it daily—from individuals, businesses, and educational institutions, to government agencies.

In 2019 Mike Koch, author of popular "Mods for HESK" modifications for HESK 2, was appointed lead HESK developer. Mike is now spearheading future development efforts to make HESK the help desk of choice for years to come.

Our goal is to help businesses and organizations become effective at supporting their users, customers, and partners. We do it by developing surprisingly simple, user-friendly and FREE help desk software, and by partnering with industry leaders.

SysAid has partnered with HESK and has been supporting its development since 2011, helping thousands of users worldwide gain access to an easy-to-use, AI-powered help desk platform.

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. SysAid orchestrates service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, SysAid's conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose.

SysAid is the next level help desk platform, a comprehensive platform with generative AI integrated into every element of service management, all wrapped up in an intuitive, fully conversational user experience.