Hesk Website Terms of Service
Effective date: 1 January 2026
Version: 2.0
Operator: StyledWeb d.o.o., Novi trg 10, 8000 Novo mesto, Slovenia ("Hesk", "we", "us", or "our")
These Website Terms of Service ("Website Terms") govern your access to and use of hesk.com, including our website, knowledgebase, documentation, downloads, forms, and related website content (the "Website").
These Website Terms should be read together with our Privacy Policy, Cookie Policy, and, where applicable, the Hesk Cloud Terms of Service.
By accessing or using the Website, you agree to these Website Terms. If you do not agree, please do not use the Website.
These Website Terms apply only to the Website. Hesk Cloud, purchases, subscriptions, downloads, support plans, and other products or services may be subject to additional terms. If additional terms conflict with these Website Terms, the additional terms apply to the relevant product or service.
1. Website content
The Website is provided for general information, product information, documentation, support, downloads, and communication purposes.
We may update, change, suspend, remove, or discontinue any part of the Website at any time. We do not guarantee that Website content will always be accurate, complete, current, available, secure, uninterrupted, or error-free.
You are responsible for deciding whether any information, product, service, documentation, download, or material available through the Website is suitable for your needs.
2. Accounts, purchases, and services
If you create an account, submit a form, download software, purchase a product or service, or use Hesk Cloud, additional terms may apply, including applicable order terms, license terms, refund terms, support terms, and the Hesk Cloud Terms of Service.
You must provide accurate information when interacting with us and must not misuse forms, accounts, payment systems, downloads, or support channels.
3. Intellectual property
The Website and its content, including text, graphics, logos, icons, images, design, layout, documentation, software, code, downloads, and other materials, are owned by or licensed to Hesk and are protected by intellectual-property laws.
You may view, download, and use Website content for lawful personal or business purposes, subject to these Website Terms and any applicable product, license, or documentation terms.
You may not copy, modify, distribute, sell, lease, sublicense, reproduce, scrape, reverse engineer, or otherwise exploit the Website or its content except as expressly permitted by Hesk in writing, by applicable product or license terms, or by mandatory law.
All trademarks, logos, and trade names belong to their respective owners.
4. Prohibited conduct
You must not use the Website to:
- violate law or third-party rights;
- submit false, misleading, abusive, unlawful, or harmful content;
- upload or transmit malware, spam, phishing content, or malicious code;
- interfere with or disrupt the Website, servers, systems, networks, or security features;
- attempt unauthorized access to any account, system, data, or infrastructure;
- scrape, harvest, or extract data except as permitted by law or written permission from Hesk;
- misuse contact forms, support channels, downloads, payment systems, or account areas; or
- use the Website in a way that may harm Hesk, our users, customers, service providers, or third parties.
We may restrict, suspend, or block access to the Website where we reasonably believe it is necessary to protect the Website, Hesk, users, customers, service providers, third parties, or legal rights.
5. Third-party links and services
The Website may contain links to third-party websites, products, services, or resources. These links are provided for convenience only. We do not control and are not responsible for third-party websites, services, content, terms, privacy practices, or availability.
6. Disclaimers
To the maximum extent permitted by applicable law, the Website and Website content are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.
To the maximum extent permitted by applicable law, Hesk disclaims all warranties, including warranties of accuracy, completeness, availability, reliability, security, non-infringement, merchantability, and fitness for a particular purpose.
Nothing in these Website Terms excludes warranties, rights, or liability that cannot be excluded under applicable law, including mandatory consumer rights.
7. Limitation of liability
To the maximum extent permitted by applicable law, Hesk and its affiliates, directors, officers, employees, contractors, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or cover damages; loss of profits; loss of revenue; loss of business; loss of goodwill; loss of use; business interruption; loss or corruption of data; or third-party claims arising out of or relating to the Website or Website content.
To the maximum extent permitted by applicable law, Hesk's total aggregate liability for claims arising out of or relating to the Website or Website content will not exceed one hundred euros (EUR 100), or the minimum amount that cannot be excluded under applicable law, whichever is higher.
Nothing in these Website Terms excludes or limits liability to the extent liability cannot be excluded or limited under applicable law, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.
8. Changes to these Website Terms
We may update these Website Terms from time to time. The updated version will be posted on the Website with a new effective date or version number. Where required by law, we will provide additional notice.
Your continued use of the Website after an update means you accept the updated Website Terms, except to the extent mandatory law provides otherwise.
9. Governing law and disputes
These Website Terms are governed by the laws of the Republic of Slovenia, excluding conflict-of-law rules.
If you are a business user, the courts of the Republic of Slovenia have exclusive jurisdiction over disputes arising out of or relating to these Website Terms or the Website, unless mandatory law provides otherwise.
If you are a consumer, this section does not limit any mandatory rights you may have to rely on the law or courts of your country of residence.
10. Miscellaneous
If any provision of these Website Terms is invalid or unenforceable, the remaining provisions remain in effect.
Failure to enforce any provision is not a waiver.
These Website Terms are drafted in English. If we provide a translation, the English version controls in the event of conflict or inconsistency, except to the extent mandatory law gives you the right to rely on another language version.
11. Contact
For questions about these Website Terms, please use our contact page.