Two help desk software solutions — which one fits YOU best?
HESK team partnered with SysAid to bring you the best of two worlds.
Free PHP Help Desk HESK

The original FREE help desk software that millions use daily.

Better Customer Support

Better Customer Support

Use HESK help desk software to organize, track, monitor and resolve customer issues.

Less Support Work

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Faster Response Time

Cloud help desk available

Get your help desk up and running in minutes with the hassle-free HESK cloud service.


Trusted with over 880,000 downloads. Used by individuals to names like:

Arkansas Department of Health Cooperative Institute for Research in the Atmosphere WA Department of Education FlavourArt
All-in-one solution SysAid

When HESK Is Not Enough, Try SysAid

All-in-one solution SysAid

SysAid is the most advanced help desk platform with generative AI integrated into every aspect of service management, delivering a comprehensive solution with a fully conversational user interface.

  • Generative AI Auto-Solves Tickets
  • Resolve Tickets 2x Faster
  • Improve Employees' Satisfaction by 53%
  • Quick And Easy User Adoption

Over 10,000 Companies Rely On SysAid



Not sure which is the right solution for you? Compare HESK and SysAid features here


Choosing HESK as your help desk software. Makes. Sense.

A customer has an issue

You want repeat, not frustrated customers

Help them resolve common issues quickly by addressing them in the knowledgebase.

When needed, they readily submit a question/issue—a support ticket is born.

Organize, track, prioritize

Stay in control of your customer support

Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

Assign to staff

All the information right when you need it

Each support ticket contains request details and lets you talk back and forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

Issue resolved

People will love you for it

Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.

Your staff and customers will love you for the power and simplicity HESK help desk software brings.

HESK not enough? Try All-in-one solution SysAid - a complete ITSM solution

Help Desk

AI Chatbot

Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that's enhanced by your organization's internal knowledge). And it's available via chat, email, Teams, or a self-service portal.

Asset management

Asset Management

View, secure, and manage your assets directly from within your service desk. With all the asset data and records you need already inside each ticket, you'll be able to resolve issues faster than ever.

Workflows Automation

Workflows Automation

From legal to operations, SysAid makes sure processes across your organization go off without a hitch with workflow automation and orchestration.

Tickets Routing And Categorization

Tickets Routing And Categorization

Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Best of all, you can get a full case summary — including sentiment analysis — right from the queue. So your admins can answer tickets more efficiently than ever before.

AI Insights

AI Insights

Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.

SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk

SysAid testimonial 1
SysAid testimonial 2

19+ years. 880,000+ downloads. World-wide fan base. That's HESK!

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