Most users should download the latest actively-developed HESK release: HESK 3.1.1.
However, if you need a stable help desk for legacy platforms (with no mobile-friendly user interface), then HESK 2 might be for you.
Thousands of websites still use HESK 2 so we continue to provide support and bug fixes for it.
When is the HESK 2 End of Lifetime (EOL) Date?
HESK 2 doesn't have an EOL Date set and we plan to continue supporting it for the foreseeable future.
Note that HESK 2 will not receive any new features. However, it will receive security, bug and compatibility fixes.
In other words, HESK 2 has gone into Long-term support (LTS) lifecycle.
I downloaded HESK, now what?
Extract (unzip) the files and folders from the HESK download archive, then open the docs/index.html file and follow the step-by-step instructions under "Installation"
Is there an easier way to get HESK?
Why yes, there is, thanks for asking. To get a hassle-free help desk up and running in minutes, please sign up for HESK Cloud.
Can I upgrade HESK 2 to HESK 3?
Yes, you can update your HESK version 2.x.x to HESK 3. Please login to your help desk, go to Settings and click the Check for updates link to see available upgrade options.
Can I upgrade HESK to SysAid?
Unfortunately no, HESK and SysAid are two different products from two different companies. To enjoy SysAid's advanced features please sign up for a SysAid free trial.
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