Help Desk Software

Download Hesk Help Desk Software

Install Hesk Free on your own server, or start faster with managed Hesk Cloud.

Choose how you want to run Hesk

Hesk Free: Install and maintain Hesk on your own PHP/MySQL hosting.

Hesk Cloud: Get Hesk hosted, updated, backed up, and maintained by the Hesk team.

Hesk Free

Install Hesk on your own server

  • Runs on PHP/MySQL hosting
  • Actively supported and developed
  • Free help desk software
  • You handle installation, updates, backups, and server configuration

 


Current version: 3.7.10
Release date: 26th May 2026
MANAGED

Hesk Cloud

Instant setup in the cloud

  • No installation or server setup
  • Exclusive cloud-only modules
  • Flat pricing, not per-agent billing
  • Updates, backups, and server maintenance handled by us

 

Compare Cloud Plans »

✓ Always up-to-date
✓ Includes cloud-only modules
System requirements

Hesk system requirements

PHP 5.6 to 8.5
MySQL 5.0.7 to 9.x (or MariaDB)

Cloud version

Branding removal

✓ Included in Hesk Cloud
Buy for self-hosted »

Hesk translations

Hesk translations

Download language packs
Legacy downloads

Legacy and test versions

Download older versions
Hesk Changelog

Frequently Asked Questions

 

I downloaded Hesk, now what?

Start with the Hesk installation guide, which walks you through the next steps.

After installation, use the Hesk Quick Start Guide to configure your help desk settings, staff accounts, categories, email notifications, and optional email-to-ticket fetching.

Hesk Free is self-hosted, so you handle updates, backups, SSL, cron jobs, server configuration, and email setup.

Is there an easier way to get Hesk?

Yes. Use Hesk Cloud if you do not want to install and maintain Hesk yourself.

Hesk Cloud is hosted by the Hesk team and includes managed updates, daily backups, SSL, server maintenance, and predictable billing without per-agent fees.

If you already use self-hosted Hesk, we can move your installation to Hesk Cloud and keep your settings, tickets, and data.

Learn more about Hesk Cloud here

Suggestions from the Hesk Knowledgebase:

» Hesk Quick Start Guide
» How do I install Hesk?
» Where can I get Hesk translations (language packs)?
» How do I install a translation?
» How do I customize Hesk look?
» Hesk Security checklist
» Find more answers in the Hesk Knowledgebase...

Can I move from Hesk Free to Hesk Cloud later?

Yes. We can move your existing self-hosted Hesk installation to Hesk Cloud and keep your settings, tickets, and data.

Please contact us to arrange the move.