Cookie policy
Effective date: 1 January 2026
Version: 2.0
This Cookie Policy explains how StyledWeb d.o.o., Novi trg 10, 8000 Novo mesto, Slovenia ("Hesk", "we", "us", or "our") uses cookies and similar technologies on hesk.com and related websites, products, and services.
This Cookie Policy should be read together with our Privacy Policy and Hesk Cloud Terms of Service.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website or use an online service. We may also use similar technologies such as local storage, pixels, tags, scripts, web beacons, and device identifiers.
2. Cookies we use
We may use the following types of cookies and similar technologies:
Strictly necessary cookies
These are essential for the website, account areas, checkout, or services to function. They support login, authentication, session management, account access, security, and fraud prevention.
Examples include authentication cookies, session cookies, and security cookies.
Functionality cookies
These remember your preferences and settings, such as language, interface choices, and other customizations.
Performance and analytics cookies
These help us understand usage, diagnose issues, measure performance, and improve our products and services.
Examples include usage statistics, error tracking, and performance measurement.
Marketing cookies
These support permitted marketing, measure campaign effectiveness, and help show relevant content or advertising where used.
Examples include remarketing, advertising, and campaign-measurement cookies.
We mainly use first-party cookies. Third-party providers, such as analytics, payment, security, advertising, or other service providers, may set third-party cookies according to their own terms and privacy policies.
3. How we use cookies
We use cookies and similar technologies to provide, secure, operate, and improve hesk.com, account areas, checkout, downloads, support, Hesk Cloud, and related services; keep users signed in; remember preferences; process checkout, billing, and account functions; maintain security; prevent fraud, abuse, spam, malware, and unauthorized access; analyze usage; and support permitted marketing where used.
Where required by law, we use non-essential cookies, such as analytics or marketing cookies, only with your consent.
4. Cookies in Hesk Cloud and customer-enabled tools
Hesk Cloud and account areas may use cookies and similar technologies that are necessary for authentication, session management, security, preferences, billing, fraud prevention, support, and service operation.
If a Hesk Cloud customer enables third-party integrations, widgets, analytics, or other tools inside its own Hesk Cloud account, those providers may set their own cookies or similar technologies. The customer is responsible for ensuring that its own use of Hesk Cloud and any enabled third-party tools complies with applicable cookie, privacy, and data-protection laws.
5. Managing cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are stored.
Session cookies expire when you close your browser or end your session. Persistent cookies remain on your device until they expire or are deleted.
Where required by law, we may provide a cookie banner or consent tool that lets you accept, reject, or manage non-essential cookies.
Disabling strictly necessary cookies may prevent parts of our websites or services from working correctly.
6. Updates
We may update this Cookie Policy from time to time. The current version will be made available on our website or knowledgebase. Where required by law, we will provide additional notice or request consent again.
For questions about this policy, please use our contact page.