Getting started
- Hesk Quick Start Guide - get started in 5 minutes
- Where can I get Hesk translations (language packs)?
- How do I install HESK?
- I downloaded HESK, now what?
- What are system requirements for HESK?
- HESK Security check list
- When does HESK send email notifications and to whom?
- Is Hesk really FREE? What's the catch?
- Converting emails into tickets (email piping, email to ticket)
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Customization and Integration
- How do I customize HESK look?
- How can I modify emails sent by HESK?
- How do I translate HESK?
- Setup IMAP fetching (email to ticket)
- Setup POP3 Fetching (email to ticket)
- May I customize HESK to fit my needs?
- I need a paid HESK customization/custom PHP script.
- Does HESK integrate with...
- Can I change attachments number, size and file type?
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Problems and Troubleshooting
- HESK is not sending any emails
- I forgot my login password.
- Gmail POP3, IMAP, and SMTP settings
- You have been locked out the system for 60 minutes
- Knowledgebase search isn't working.
- I am getting SPAM to my help desk
- I have problems installing or using HESK.
- Installation script doesn't move from step 2
- I cannot login to the admin panel
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How do I...
- How do I populate "Submit a ticket" form fields?
- How can I send a donation?
- How do I submit a ticket in customers' name?
- How do I disable the captcha (anti-spam) image?
- How do I prevent customers from choosing priority?
- How do I prevent customers from re-opening closed tickets?
- How do I move HESK to another server?
- How do I include ticket message in the e-mail?
- How do I allow customers to reply to tickets by replying to emails?
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Other
- Where can I get more free PHP scripts?
- Do you accept feature suggestions?
- When is new version of HESK due?
- Questions People Ask about Help Desk Software
- I want to advertise on HESK.COM
- I have a link exchange request or partnership proposal.
- How do I contact HESK author?
- Can you notify me of new versions and updates?
- Is there a HESK support forum?
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