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Gmail POP3 and SMTP settings


Having problems getting Gmail to work with HESK? Try these settings.

» Email sending

To send emails using Gmail server enter these details:

SMTP Host:
SMTP Port: 587
SSL Protocol: OFF
TLS Protocol: ON
SMTP Username: (your Gmail username)
SMTP Password: (your Gmail password)

Also make sure your "From email address" in HESK settings is set to your Gmail email address!

Still no luck? Check with your host if they have port 587 blocked in firewall.


» POP3 fetching

To fetch mail from Gmail server enter these details:

POP3 Host:
POP3 Port: 995
TLS Protocol: ON
POP3 Username: (your Gmail username)
POP3 Password: (your Gmail password)

Important: make 100% sure that "POP3 download" in your Gmail settings is set to "Enable POP for mail that arrives from now on". If not, Gmail will send all existing (even read) messages to HESK when it first connects.


» Error messages


Permission denied or Connection timed out

Try loggin with your google account here to unlock it for application access.

Click the "Continue" button to Allow access to your Google account.


Password error: [AUTH] Web login required
See this article


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Article ID: 72
Category: Problems and Troubleshooting
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