Help Desk Software

I forgot my login password.

HESK versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your password over email.

Step 1: are there any other administrators in your help desk?

» YES

Please ask another administrator to change your password on the "Users" page.

» NO

Follow instructions in Step 2 to reset your password.

 

Step2: use HESK password reset script:

1. download HESK password reset script

2. upload reset_password.php to your server into HESK folder

3. open reset_password.php in your browser, for example:
    http://www.example.com/hesk/reset_password.php

4. write down new login details

5. delete reset_password.php file from you server

Help Desk Software