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I forgot my login password.

Solution

Forgot your HESK username and/or password?

 

Note: HESK versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your password over email.

 

Step 1: are there any other administrators in your help desk?

» YES

Please ask another administrator to change your password on the "Users" page.

» NO

Follow instructions in Step 2 to reset your password.

 

Step2: use HESK password reset script:

1. download HESK password reset script

2. upload reset_password.php to your server into HESK folder

3. open reset_password.php in your browser, for example:
    http://www.yourwebsite.com/hesk/reset_password.php

4. write down new login details

5. delete reset_password.php file from you server

 
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Article details
Article ID: 22
Category: Problems and Troubleshooting
Rating (Votes): Article rated 3.6/5.0 (381)

 
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