I forgot my login password.
HESK versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your password over email.
Step 1: are there any other administrators in your help desk?
Please ask another administrator to change your password on the "Users" page.
Follow instructions in Step 2 to reset your password.
Step2: use HESK password reset script:
1. download HESK password reset script
2. upload reset_password.php to your server into HESK folder
3. open reset_password.php in your browser, for example:
4. write down new login details
5. delete reset_password.php file from you server