Help Desk Software

Back to > HESK Knowledgebase > Knowledgebase

Search help:

I cannot login to the admin panel


After installing HESK you should be able to login with the default password: admin

If you keep getting a Your session has expired error your server could be having problems with sessions. Download Session test files, upload them to your server and open session_test.php in your browser.

Click the CLICK HERE FOR PAGE 2 link. If you get "$_SESSION['test'] is set to: FALSE" contact your hosting company and ask them to check why PHP sessions aren't working normally. If you get TRUE instead of FALSE the problem is something else, try searching for help PHPJunkyard Support forum.

Still having problems?

Visit PHPJunkyard support forum (username and password: php) where you can search for existing solutions to problems and post questions.

Was this article helpful? yes / no
Related articles Installation script doesn't move from step 2
The anti-SPAM security image is blank.
I found a bug in HESK.
How do I translate HESK?
You have been locked out the system for 60 minutes
Article details
Article ID: 24
Category: Problems and Troubleshooting
Rating (Votes): Article rated 3.3/5.0 (180)

« Go back

Powered by Help Desk Software HESK, brought to you by SysAid

Help Desk Software