Help Desk Software

Hosted Help Desk Software

A remotely-hosted SaaS help desk solution for those who want a hassle-free help desk

Yes  Managed by the Hesk team

We handle the hosting, updates, daily backups, SSL, and server environment for you.

Yes  Flat pricing, not per-agent billing

No per-agent billing. Each plan includes generous staff limits for one flat monthly or yearly price.

Yes  Already using self-hosted Hesk?

We will move your existing Hesk installation to Hesk Cloud, update it, and keep your settings, tickets, and data.

Hesk Cloud

Help desk and knowledgebase with detailed performance insight.
 

Yes10 Support Agents

Yes10 GB file upload space

YesUnlimited Support Tickets

YesStatistics module

YesInstant Setup

YesUS, EU or AU datacenter

Yes90-day money-back guarantee

YesBranding removal
 

$2999 / month $299 / year (save $60)
POPULAR

Hesk Cloud Pro

Advanced modules and automation for improving your processes.
 

Yes50 Support Agents

Yes50 GB file upload space

YesEscalate module

YesSurvey module

YesRecurring tickets

YesEverything from Hesk Cloud

Yes90-day money-back guarantee

YesBranding removal
 

$4999 / month $499 / year (save $100)

Hesk Cloud MAX

Everything Hesk has to offer with plenty of storage for large teams.
 

Yes200 Support Agents

Yes200 GB file upload space

YesEscalate module

YesSurvey module

YesRecurring tickets

YesEverything from Pro

Yes90-day money-back guarantee

YesBranding removal
 

$9999 / month $999 / year (save $200)
Daily backups

Free daily backups

All remote help desk accounts are backed up daily to off-site backup servers for free.

Month-to-month contract

Month-to-month contract

No obligations, cancel at any time. Prepay yearly to get a large discount.

Money-back guarantee

100% money-back guarantee

A 90-day, 100% money-back guarantee if you are not fully satisfied with Hesk Cloud. No questions asked. No hard feelings, either.

Choose where to host your Hesk Cloud

Hesk Cloud is available in multiple regions. When signing up, select the hosting location that best suits your organization.

US East (Newark, NJ)

US Central (Dallas, TX)

US West (Fremont, CA)

European Union (Frankfurt, Germany); see EU-hosted help desk software and data residency

Australia (Sydney)

Frequently Asked Questions

 

Will you help me set up Hesk Cloud?

Yes, all Hesk Cloud users get access to our priority one-on-one support. We will be happy to help you get started.

Will my help desk be secured with SSL (HTTPS)?

Absolutely, all Hesk Cloud accounts come with HTTPS enabled at no extra cost.

Can you install additional languages for me?

You can easly enable any available Hesk language pack for your cloud help desk in the administration panel (the Hesk Settings » General page).

Can we move our existing Hesk over to the cloud?

Yes, we can move your existing Hesk installation into the cloud. All your settings, tickets, and data will be preserved, and Hesk updated as needed. Please contact us to arrange the move.

Can we modify the look of our Hesk, add our logo?

Yes, you can add custom HTML code to your Hesk footer and header files, and you can edit the style file.

Do the above prices include taxes?

No, any applicable taxes (sales tax, VAT, GST ...) will be added to the above-listed prices.

Can I use email to ticket functionality in Hesk Cloud?

Yes, the email to ticket functionality (POP3 or IMAP fetching) is indeed supported. To prevent accidental import of thousands of existing emails (yes, that happened before) it is disabled by default, please contact us to enable it.

Can I move from Hesk Cloud to self-hosted?

If you ever wish to move from Hesk Cloud to the self-hosted version of Hesk, let us know and we will provide you with a full export of your Hesk files and database. Note that cloud-only features cannot be exported to the self-hosted version.

What is the file upload limit?

This is the allowed total size of your file attachments (files attached to support tickets and knowledgebase articles); it does not limit the number of tickets or articles.

It is a "soft limit" designed as a safeguard to ensure fair use of system resources. When reached, your help desk will continue to run normally, no data will be lost or deleted. You will be able to purchase additional space, or delete old attachments instead to free up some space and remain within the limit.

Why Hesk Cloud, can't I just host Hesk myself?

If you are comfortable installing, configuring, upgrading, maintaining, backing up and troubleshooting Hesk yourself then yes, you definitely can.

Hesk Cloud is best suited for people/organizations who need their help desk up and running worry-free so they can focus their valuable time and effort on their customers.

Do you charge per support agent?

No. Hesk Cloud uses flat monthly and yearly plans. Each plan includes a generous staff limit, but you do not pay a separate fee for every support agent.

What does "Branding removal" include?

We will remove the "Powered by Help Desk Software Hesk" credit links from the bottom of your help desk. We can also park a custom (sub)domain, for example support.example.com, to your Hesk Cloud help desk.

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