European data residency
For Hesk Cloud accounts provisioned in the European region, help desk Customer Data is hosted in EU data centers.
European hosting region
EU-Hosted Help Desk Software
Host your help desk tickets, customer messages, attachments and operational backups in European Union data centers.
- EU hosting
- Operated by an EU company
- DPA available
- Flat pricing
See Hesk in action
A straightforward help desk for staff and customers
Manage requests, configure the system and give customers a simple place to find answers.
Manage tickets at a glance
Filter, assign, prioritize and track support requests from one screen.
Configure Hesk for your team
Adjust languages, ticket settings, email behavior and other options.
Help customers find answers
Publish guides and common solutions in the built-in knowledge base.
Click any screenshot to enlarge it, then use the arrows or your keyboard to browse.
21+ years
of Hesk development
35+ languages
installable from the admin panel
Trusted worldwide
across industries and sectors
Keep your help desk data in the European Union
Support requests often contain personal information, internal communications, screenshots and documents. The location of that data can matter to your privacy, security and procurement teams.
Managed by the Hesk team
We handle hosting, Hesk updates, HTTPS, operational backups and the server environment for you.
Flat, predictable plans
Hesk Cloud uses flat monthly or yearly pricing instead of charging a separate fee for every support agent.
European hosting at a glance
A clear summary for technical, legal and procurement reviews.
| Primary hosting region | Frankfurt, Germany |
|---|---|
| Hesk Cloud operator | StyledWeb d.o.o., Slovenia |
| Help desk Customer Data | Tickets, customer messages, attachments, help desk configuration and related data for EU-region accounts are hosted in EU data centers. |
| Operational backups | Three-copy strategy using separate storage locations and infrastructure providers in the European Union. |
| Encryption at rest | AES-256 |
| Data Processing Agreement | Available online |
| Subprocessor list | Available online |
| HTTPS | Included with Hesk Cloud |
| Support-agent pricing | Flat plans with included staff limits; no separate per-agent fee |
This table is a practical overview, not a replacement for the Hesk Cloud Terms, DPA or Subprocessor List. Those documents control if there is any conflict.
A three-copy backup strategy
Multiple copies reduce reliance on a single server, storage system or infrastructure provider.
Cloud instance backup
A recovery copy is maintained on the Hesk Cloud instance.
Separate local backup
A second copy is kept separately within the primary data center.
Independent EU backup
An additional copy is kept in another EU data center with a different infrastructure provider.
Primary infrastructure is provided through Akamai Cloud. An additional backup copy is stored using Amazon Web Services in an EU region.
Operated by a European company
Hesk Cloud is operated by StyledWeb d.o.o., a company registered in Slovenia.
For personal data submitted to a Hesk Cloud help desk, the customer will generally act as the data controller and Hesk will act as the data processor. Where the customer processes data for another organization, Hesk may act as a subprocessor.
The Hesk Cloud Data Processing Agreement describes roles, security obligations, subprocessors, data-subject assistance, breach notification, deletion and international-transfer safeguards.
Tools that support GDPR responsibilities
No software makes an organization GDPR-compliant automatically. Hesk does include practical tools that can support your processes:
- Search for tickets associated with an individual
- Correct inaccurate customer information
- Export selected ticket information
- Delete tickets and staff accounts when appropriate
- Anonymize personally identifiable ticket data
Review the privacy and contractual documents
Direct access to the documents your legal, privacy or procurement team may need.
Infrastructure-provider information
Hesk uses established cloud infrastructure providers for hosting and backup storage.
International transfers or remote processing may occur where authorized by the Hesk Cloud DPA and described in the Subprocessor List. For example, billing and payment data may be processed outside the EU by our payment providers.
More tools included with Hesk Cloud
European hosting is paired with the same straightforward Hesk ticketing experience used by organizations worldwide.
Ticket management
Collect, assign, prioritize and track support requests from submission through resolution.
Customer portal
Give customers a simple place to submit tickets, check their status and find answers.
Knowledge base
Publish guides and common solutions so users can solve routine issues without opening a ticket.
Email-to-ticket
Convert incoming support emails into tickets using supported POP3 or IMAP fetching.
Reports and statistics
Review ticket activity and help desk performance using built-in reporting tools.
Multiple languages
Enable available Hesk language packs for staff and customers through the administration panel.
Already using self-hosted Hesk?
We can move your existing Hesk installation to Hesk Cloud and preserve your settings, tickets and data. Select the European hosting region for the migrated help desk.
- Your existing Hesk data is preserved
- Hesk is updated as needed during migration
- Managed hosting, backups and HTTPS are included
- You can request a full export if you later return to self-hosting
EU hosting
Start your Hesk Cloud account
Compare Hesk Cloud plans, choose the account size that fits your team and select the European Union hosting region during signup.
- Instant account setup
- 90-day money-back guarantee
- Branding removal included
- Exclusive Hesk Cloud modules
EU hosting questions
Common answers for organizations evaluating Hesk Cloud.
Can I get a free trial of Hesk Cloud?
Yes. Contact us to request a free, no-obligation Hesk Cloud trial. Please include:
- Your name, organization website and business email address
- Your desired help desk URL in the
organization.hesk.comformat - Your desired Hesk Cloud plan
Can Hesk Cloud be hosted in the European Union?
Yes. Customers can select the Hesk Cloud European hosting region, located in Frankfurt, Germany.
What data is hosted in the EU region?
For accounts provisioned in the European region, help desk Customer Data (including tickets, customer messages, attachments, help desk configuration and operational backup copies) is hosted in EU data centers. Account, billing and payment information may be processed separately as described in the Hesk Cloud Terms, DPA, Privacy Policy and Subprocessor List.
Is Hesk a European company?
Yes. Hesk Cloud is operated by StyledWeb d.o.o., a company registered in Slovenia, a member state of the European Union.
Is Hesk GDPR compliant?
GDPR compliance applies to an organization's complete processing activities rather than to a software product in isolation. Hesk provides an EU hosting option, contractual documentation and software tools that can support your organization's GDPR responsibilities.
Does Hesk provide a Data Processing Agreement?
Yes. The Hesk Cloud Data Processing Agreement is available publicly and forms part of the applicable Hesk Cloud terms.
Does Hesk publish its subprocessors?
Yes. The public Hesk Cloud Subprocessor List identifies the principal providers used for relevant cloud infrastructure, backups, billing and payment processing.
How is Hesk Cloud data backed up?
Hesk uses a three-copy operational backup strategy: a copy on the cloud instance, a separate copy within the primary data center and an additional copy in a different EU data center operated by another infrastructure provider.
Is data encrypted?
Hesk Cloud data at rest is encrypted using AES-256. Hesk Cloud help desks are accessed over HTTPS.
Can you move an existing Hesk installation to the EU cloud region?
Yes. The Hesk team can migrate an existing self-hosted installation to Hesk Cloud while preserving its settings, tickets and data.
What happens to data after an account ends?
Customers should export any information they need before the subscription ends. Customer Personal Data is deleted from active systems as described in the Hesk Cloud Terms and DPA, subject to permitted legal, security, backup, fraud-prevention, tax, accounting, dispute-resolution and business-record retention. Backup copies may remain until overwritten or deleted through the ordinary backup cycle.
Can you invoice us in EUR?
Yes, we are happy to issue VAT-compliant invoices in EUR. We also accept SEPA bank payments. Please contact us to arrange billing.
Start your EU-hosted help desk
Run a straightforward, managed help desk with your help desk data hosted in the EU and predictable flat pricing.
Product, infrastructure and legal information may change; refer to the linked Hesk documents for current terms.