20+ years. 957,000+ downloads. 35+ languages. That's Hesk.
Organize, track, assign, collaborate, and resolve issues quickly. No steep learning curve.
Install Hesk on your server, or use Hesk Cloud to get started immediately. Use on any device.
Canned responses, auto-assign, flexible setup. Free to download or flat-fee cloud plans.
86% of users report fewer support requests thanks to the built-in knowledge base.
Serving individuals, companies, nonprofits, and public institutions worldwide.
SysAid is an advanced Help Desk and ITSM platform powered by Agentic AI. It transforms service management with automation at every layer and offers a fully conversational interface.
With AI taking the first action, deliver faster service, greater impact, and a seamless user experience. Join more then 10,000 companies around the world.
Not sure which is the right solution for you? Compare Hesk and SysAid features here
Help them resolve common issues quickly by addressing them in the knowledgebase.
When needed, they readily submit a question/issue—a support ticket is born.
Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.
Setup staff accounts, restrict their access and functionality, see who is working on what.
Each support ticket contains request details and lets you talk back and forth with the customer.
Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.
Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.
Your staff and customers will love you for the power and simplicity Hesk help desk software brings.
- a complete ITSM solutionDesigned to meet the complex needs of IT teams, you can delegate tasks to pre-built AI Agents who intelligently assess issues, make decisions, and take action on your team's behalf. Complementing your team's work and helping you scale up your activities—with far less effort.
Build your own AI Agents or customize them to meet your team, or your organization's, unique needs. All without writing a single line of code.
Help users resolve issues fast, and by themselves, with agentic AI chatbots that predict, reason, and act in real-time—delivering users empathetic and conversational multilingual support across all channels.
Give users the power to solve issues on their own with an always-on interface providing access to FAQs, ticket submissions, and real-time IT support—all in a fully customizable and easily accessible platform.
Automate ticket categorization, prioritization, and handling, gather contextual insights, and get intelligent recommendations on how to respond to any situation with AI-powered chat and agent assist features.
Elevate IT asset management with AI-powered discovery, real-time asset intelligence, and automated workflows—giving you complete visibility and control across your IT environment.
Map and manage your entire IT ecosystem with AI-powered CMDB, automatically tracking assets, defining relationships between configuration items, and conducting visual root cause analysis—all fully integrated with your service desk.
From simple approvals to complex, multi-step cross-departmental processes. You can automate anything and everything with AI-powered precision to reduce errors, accelerate task completion, and adapt workflows in real time.
Monitor MTTR, balance incident-to-request ratios, track ticket sources, and identify bottlenecks in real time with AI-powered analytics—giving you full visibility and control over all activities, all the time.
