HESK Features

Everything you need for effective customer support at none of the cost.

 

Do you need Asset Management, ITIL, or Remote Control?

 

» Try SysAid's all-in-one IT Helpdesk solution instead. Compare HESK and SysAid.

 

What HESK brings to the table:

   
Centralized support system.
  Handle customer inquires obtained through a web form, email message or a telephone call in a single centralized support solution.
 
 
Organize. Prioritize. Track.
  Setup unlimited categories, sort tickets by urgency and examine status. Always know what needs to be resolved next.
 
 
Build and promote self-help.
  A built-in knowledgebase to provide answers to frequently asked questions, user guides and other self-help resources.
 
 
Right information at the right time.
  Use custom fields to gather required information from customers without having to reply and ask for it.
 
 
And so much more...
  Email notifications, canned responses, file attachments, time spent on tickets, reply and article rating, SPAM prevention, reports, multi-language, ...
 
 
... but not too much!
  Simple. Lightweight. Just the right amount of features. No steep learning curve.
 
 

 

 

Need more that what HESK has to offer? Give SysAid a try!

 

 

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  • CMDB
  • Live Chat
  • Mobile Device Management
  • Advanced Configuration
  • Calendar & Scheduling
  • Analytics
 

 

 

 

 

The best part: HESK is 100% FREE, thanks to SysAid

 

 

 

Help Desk Software

 

"This is the type of script you would expect to pay a decent amount for."
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HESK is free of any viruses or spyware programs. Guaranteed.

 

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