Here is what HESK can do for you. By no means is this an exhaustive list, download your Free version now and see for yourself!
Need Asset Management, Live Chat, Mobile Application?
We recommend SysAid:
Compare HESK and SysAid IT Help Desk Solutios.
Customer Interface:
- Submit new tickets
- Attach files
- Obtain detailed information from customers with custom fields
- SPAM prevention
- Suggest related knowledgebase articles before final ticket submission
- View and rate staff replies
- E-mail notifications of staff replies
- Browse and search knowledgebase
- ... And more!
Knowledgebase:
- Unlimited knowledgebase articles
- Unlimited categories and subcategories
- Quick and Easy search capabilities
- Post attachments to articles
- Count article views
- List newest and most popular articles
- Rate articles
- ... And more!
Administrator/Staff interface:
- Unlimited administrators and staff accounts
- Restricted access to some functionalities for certain staff
- Powerful ticket search ability
- Assign tickets to staff
- Manage knowledgebase categories and articles
- Manage staff accounts
- Canned responses (pre-written replies)
- Customize help desk settings
- Modify your profiles and signatures
- Autoclose tickets after X days
- Run reports
- E-mail notifications of new tickets and replies
- Customers can easily rate staff replies
- Easy translation into any language
- ... And more!
All this 100% FREE, thanks to SysAid Asset Management Software.
If you need a fully-featured IT help desk HESK strongly recommends SysAid!
Introduction video
Watch a short video introduction to HESK:
HESK Help Desk Software Video Introduction
