Here is what HESK can do for you. By no means is this an exhaustive list, download your Free version now and see for yourself!
Customer Interface:
- Submit new tickets
- Attach files
- Obtain detailed information from customers with custom fields
- SPAM prevention
- Suggest related knowledgebase articles before final ticket submission
- View existing ticket statuses
- E-mail notifications of staff replies
- Browse knowledgebase
- ... And more!
Knowledgebase:
- Unlimited knowledgebase articles
- Unlimited categories and subcategories
- Quick and Easy search capabilities
- Post attachments to articles
- Count article views
- List newest and most popular articles
- Rate articles
- ... And more!
Administrator interface:
- Unlimited administrators and staff accounts
- Restricted access to some functionalities for certain staff
- Powerful ticket search ability
- Manage knowledgebase categories and articles
- Manage staff accounts
- Manage canned responses
- Customize help desk settings
- Modify your profiles and signatures
- Autoclose tickets after X days
- E-mail notifications of new tickets and replies
- Customers can easily rate staff replies
- Easy translation into any language
- ... And more!
Introduction video
Watch a short video introduction to HESK:
HESK Help Desk Software Video Introduction
