Need Asset Management, ITIL, and Remote Control?
|Centralized support system.|
|Handle customer inquires obtained through a web form, email message or a telephone call in a single centralized support solution.
|Organize. Prioritize. Track.|
|Setup unlimited categories, sort tickets by urgency and examine status. Always know what needs to be resolved next.
|Build and promote self-help.|
|A built-in knowledgebase to provide answers to frequently asked questions, user guides and other self-help resources.
|Right information at the right time.|
|Use custom fields to gather required information from customers without having to reply and ask for it.
|And so much more...|
|Email notifications, canned responses, file attachments, time spent on tickets, reply and article rating, SPAM prevention, reports, multi-language, ...
|... but not too much!|
|Simple. Lightweight. Just the right amount of features. No steep learning curve.
The best part: HESK is 100% FREE, thanks to SysAid Asset Management Software
Learn more in a short video introduction to HESK.