HESK Features

Everything you need for effective customer support at none of the cost.

 

Need Asset Management, ITIL, and Remote Control?

 

» Try SysAid Complete IT Help Desk Software instead. Compare HESK and SysAid.

 

What HESK brings to the table:

   
Centralized support system.
  Handle customer inquires obtained through a web form, email message or a telephone call in a single centralized support solution.
 
 
Organize. Prioritize. Track.
  Setup unlimited categories, sort tickets by urgency and examine status. Always know what needs to be resolved next.
 
 
Build and promote self-help.
  A built-in knowledgebase to provide answers to frequently asked questions, user guides and other self-help resources.
 
 
Right information at the right time.
  Use custom fields to gather required information from customers without having to reply and ask for it.
 
 
And so much more...
  Email notifications, canned responses, file attachments, time spent on tickets, reply and article rating, SPAM prevention, reports, multi-language, ...
 
 
... but not too much!
  Simple. Lightweight. Just the right amount of features. No steep learning curve.
 
 

 

 

The best part: HESK is 100% FREE, thanks to SysAid Asset Management Software

 

 

 

Introduction video

Learn more in a short video introduction to HESK.

 

 

 

Help Desk Software

 

"It was a great decision. Easy to install, configure, and use."
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HESK is free of any viruses or spyware programs. Guaranteed.

 

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