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» Category: Customization & Integration  (Go back)

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How do I customize HESK look? Article rated 3.7/5.0
» The short version: Header and footer HTML code to be used throughout HESK may be pasted into header.txt and footer.txt files respectively. Style code is in hesk_style_vXX.css file. Few ...
How can I modify emails sent by HESK? Article rated 4.0/5.0
Note: Guide for modifying email subjects is here.   Email templates must be saved as UTF-8 encoding! If your text editor doesn't support saving in UTF-8, you can try the free
How do I translate HESK? Article rated 3.8/5.0
» The short version: Text used by HESK is located in file language/en/text.php Email templates are inside language/en/emails/ Settings help files are inside language/en/help_files/ As of...
Setup POP3 Fetching (email to ticket) Article rated 3.7/5.0
As of version 2.4 HESK supports POP3 fetching - converting emails from a POP3 email account into tickets.  » Setting up POP3 fetching: Decide which email address you wish to use for support. Prefer...
May I customize HESK to fit my needs? Article rated 3.6/5.0
Yes, you may modify HESK to fit your needs. For example feel free to add features or change the look to fit your existing web site design. However, please note these restrictions: 1. the "p...
I need a paid HESK customization/custom PHP script. Article rated 3.5/5.0
Unfortunately, I am not available for hire for any customizations or programming work at the moment as I have too much work with other projects. You can try posting a project to a website such as F...
Does HESK integrate with... Article rated 3.2/5.0
Does HESK integrate with Wordpress, Quickbooks, Joomla or other applications? Unfortunately no, HESK doesn't integrate directly with other software. HESK was developed to be a stand-alone help desk a...
Can I change attachments number, size and file type? Article rated 3.4/5.0
Yes, you can set accepted attachment file size and file types in the settings: 1. login to HESK admin panel 2. click Settings 3. click the "Help Desk" tab 4. scroll down to "Attac...
Setting up email piping Article rated 3.5/5.0
HESK version 2.4 supports converting emails into support tickets as well as replying to tickets by replying to notification emails. Important: email piping may not be possible to setup on your server...
Can I use HESK as a knowledgebase only? Article rated 3.7/5.0
If you want to disable submitting tickets and just use HESK knowledgebase functionality (like the knowledgebase you are just reading), follow these steps:   Install HESK and make sure it work...
Email piping in CPanel Article rated 3.5/5.0
Note: for the complete HESK email piping guide please read HESK email piping article first.   To setup email piping in CPanel follow these steps: Login to your CPanel account. In the ...
Troubleshooting email piping Article rated 3.1/5.0
Having problems getting email piping in HESK to work? Here are some guidelines for common email piping problems: I don't know how to setup piping. This is something that needs to be done on the serve...
How do I add a logo to the help desk header? Article rated 3.9/5.0
To add your website logo to the top of the Help desk follow these steps:  Upload the logo to your server (if not there already).  Open HESK file header.txt in Notepad.  P...
How to disable "Submit" button and multiple submissions? Article rated 3.6/5.0
Having problems with a ticket being submitted multiple times? This article will show you how to disable the Submit button after it has been click and change the text label to Submitting, please wai...
How to customize email subjects Article rated 3.4/5.0
Note: Guide for modifying email message templates is here. » The short version: Email subject templates inside language/en/text.php file Special tags that can be used in templates a...
How do I modify HESK header color? Article rated 3.6/5.0
To modify HESK header color you will need to modify appropriate images inside the "img" folder. For your convenience a few color variations are available for download here: » Dow...
How do I customize HESK text? Article rated 5.0/5.0
This guide works only with HESK version 2.7.0 or newer. Warning!Do not edit the text.php file directly; if you do, your modifications will be overwritten by future HESK updates!Follow the steps bel...
Setup IMAP fetching (email to ticket) Article rated 3.0/5.0
Important! IMAP is not enabled by default in PHP. Check with your hosting company if PHP IMAP functions are installed and enabled on your server. As of version 2.7 HESK supports IMAP fetching - conv...
 

 
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