Can I use HESK as a knowledgebase only?

If you want to disable submitting tickets and just use HESK knowledgebase functionality (like the knowledgebase you are just reading), follow these steps:

1. Install HESK and make sure it works OK
   
   
2. Delete these files:
   - index.php
   - ticket.php
   - submit_ticket.php
   - reply_ticket.php
   
   
3. Rename file "knowledgebase.php" to "index.php"
   
   
4. Open the following files in a plain text editor. Inside change all instances of "knowledgebase.php" to "index.php":
   - index.php (the old knowledgebase.php file)
   - suggest_articles.php
   - inc/knowledgebase_functions.inc.php
   
   
5. Upload the modified files and give it a try.

This should let you use the HESK as a knowledgebase without handling support tickets.