Can I use HESK as a knowledgebase only?
If you want to disable submitting tickets and just use HESK knowledgebase functionality (like the knowledgebase you are just reading), follow these steps:
- Install HESK and make sure it works OK
- Delete these files:
- Rename file "knowledgebase.php" to "index.php"
- Open the following files in a plain text editor. Inside change all instances of "knowledgebase.php" to "index.php":
- index.php (the old knowledgebase.php file)
- Upload the modified files and give it a try.
This should let you use the HESK as a knowledgebase without handling support tickets.