May I customize HESK to fit my needs?
Yes, you may modify HESK to fit your needs. For example feel free to add features or change the look to fit your existing web site design.
However, please note these restrictions:
1. the "powered by" links must remain intact. To remove those purchase a License.
2. you are not allowed to redistribute the script (in part or in full)
Learn how to modify HESK here.
Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions.