May I customize HESK to fit my needs?
Yes, you may modify HESK to fit your needs. For example, feel free to add features or change the look to fit your existing website design.
However, please note these restrictions set forth in the Hesk End User License Agreement:
1. the "powered by" links must remain intact. To remove them, please purchase a License.
2. you are not allowed to redistribute the script (in part or in full)
You will find a few tips on how to modify HESK here.
Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions.