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How do I populate "Submit a ticket" form fields? Article rated 4.4/5.0
As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values.   To fill an input field, the data needs to be sent to the "Submit a ticket" form...
How can I send a donation? Article rated 3.5/5.0
I cherish and welcome all donations. If you would like to donate to HESK please feel free to do so at the PHPJunkyard donations page.
How do I submit a ticket in customers' name? Article rated 3.7/5.0
Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone. To submit a new ticket as staff: 1. Login to the HESK staff interface 2. Click the +...
How do I disable the captcha (anti-spam) image? Article rated 3.6/5.0
To disable the security image that shows when submitting a new ticket: - login to the staff interface using an administrator account, - under "Help Desk settings" change "Use anti-S...
How do I prevent customers from choosing priority? Article rated 3.6/5.0
To disable assigning urgency level to tickets by customers set "Customer priority" to OFF in the help desk settings. By doing so all new tickets will be submitted with a Low priority, but...
How do I prevent customers from re-opening closed tickets? Article rated 3.6/5.0
To prevent any closed tickets from being opened again by the customer set "Reopen tickets" to OFF in your help desk settings. If you want to do this on a per-ticket basis you can lock an...
How do I move HESK to another server? Article rated 3.5/5.0
Moving your website to a new server or domain? You will probably want to move your help desk as well along with existing tickets. If your hosting control panel allows backing up and restoring an en...
How do I include ticket message in the e-mail? Article rated 3.9/5.0
To include message in email notifications you will need to modify email templates. For instructions and available options please see this article: How can I modify emails sent by HESK?
How do I allow customers to reply to tickets by replying to emails? Article rated 3.6/5.0
To make HESK track customer replies to tickets via emails make sure: Enable Email piping, POP3 Fetching or IMAP Fetching The "From:" email
How do I add a Favicon to HESK? Article rated 3.7/5.0
 » To add a Favicon to your help desk follow these steps: Create your favicon image. For best browser compatibility it should be in ICO format and named favicon.icoHow to convert image t...
How do I remove "Powered by help desk software HESK"? Article rated 4.4/5.0
» Why are there "Powered by" links? HESK is free software; it can be used on any website completely free of charge. The only thing required in return is to leave the "Powered by..." credits at...
How do I save file in UTF-8 without BOM Article rated 3.8/5.0
The byte order mark (BOM) is a Unicode character that sometimes causes problems in PHP scripts (especially in includes), because it can cause HTTP headers to be sent to the browser prematurely.   To m...
How do I allow Iframes in Knowledgebase articles? Article rated 4.4/5.0
This guide has been written for HESK version 2.7.3+.   By default, HTMLPurifier, used by HESK to sanitize HTML code, will strip out any iframe code. This guide will show you how to enable full suppo...

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