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How do I populate "Submit a ticket" form fields?

As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values. To fill an input field, the data needs to be sent to the "Submit a ticket" form in eithe...
How can I send a donation?

We cherish and welcome all donations. If you would like to donate to HESK, please do so at the PHPJunkyard donations page (sister website).
How do I submit a ticket in customers' name?

Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone. To submit a new ticket as staff: 1. Login to the HESK staff interface 2. Click the +...
How do I disable the captcha (anti-spam) image?

To disable the security image that shows when submitting a new ticket: - login to the staff interface using an administrator account, - under "Help Desk settings" change "Use anti-S...
How do I prevent customers from choosing priority?

To disable assigning urgency level to tickets by customers set "Customer priority" to OFF in the help desk settings. By doing so all new tickets will be submitted with a Low priority, but...
How do I prevent customers from re-opening closed tickets?

To prevent any closed tickets from being opened again by the customer set "Reopen tickets" to OFF in your help desk settings. If you want to do this on a per-ticket basis you can lock an...
How do I move HESK to another server?

Moving your website to a new server or domain? You will probably want to move your help desk as well along with existing tickets.If your hosting control panel allows backing up and restoring an entire...
How do I include ticket message in the e-mail?

To include message in email notifications you will need to modify email templates. For instructions and available options please see this article: How can I modify emails sent by HESK?
How do I allow customers to reply to tickets by replying to emails?

To make HESK track customer replies to tickets via emails make sure: Enable Email piping, POP3 Fetching or IMAP Fetching The "From:" email
How do I add my Favicon to HESK?

 » Change the Favicon in Hesk 3.x.x In Hesk 3 favicons are located in folder /img/faviconFirst, use this tool to generate your favicon to be used on various devices/browsers:https://realfavicongenerat...
How do I remove "Powered by help desk software HESK"?

» Why are there "Powered by" links? HESK is free software; it can be used on any website completely free of charge. The only thing required in return is to leave the "Powered by..." credits at the b...
How do I save file in UTF-8 without BOM

The byte order mark (BOM) is a Unicode character that sometimes causes problems in PHP scripts (especially in includes), because it can cause HTTP headers to be sent to the browser prematurely.   To m...
How do I allow Iframes in Knowledgebase articles?

This guide has been written for HESK version 2.7.3+. Warning! Unrestricted use of iframes can be a potential security issue. Use at your own risk and only i
Set up Microsoft 365 OAuth authentication for use with Hesk

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth (modern) authentication requires a bit of work and configuration;...
Set up Gmail OAuth authentication for use with Hesk

This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth authentication requires a bit of work and configuration; please b...

Help Desk Software