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How do I add a Favicon to HESK?


 » To add a Favicon to your help desk follow these steps:

  1. Create your favicon image.

    For best browser compatibility it should be in ICO format and named favicon.ico

    How to convert image to ico?
  2. Upload the favicon image to your server, for example to:

  3. Open file inc/ in a plain text or HTML editor

  4. Find this line of code inside the inc/ file:


  5. Just below this line add something like:

    <link rel="shortcut icon" href="" />

  6. Save changes and upload the modified file to your server.


That's it - your help desk should have a nice new favicon!



 » If your Favicon still doesn't show:

  • Try force-refreshing your help desk in browser. In most browsers you do that by pressing
    CTRL + F5

  • Double-check that the URL of your favicon image ("favicon.ico") is correct. Can you open it in the browser and see the icon image?

  • You did modify the "" URL in the code in step 4. above, didn't you?
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