Help Desk Software

Back to > HESK Knowledgebase > Knowledgebase

Search help:

How do I prevent customers from choosing priority?

Solution To disable assigning urgency level to tickets by customers set "Customer priority" to OFF in the help desk settings.

By doing so all new tickets will be submitted with a Low priority, but staff members will still be able to change it as necessary.
Was this article helpful? yes / no
Related articles How do I prevent customers from re-opening closed tickets?
How do I populate "Submit a ticket" form fields?
When does HESK send email notifications and to whom?
How to customize email subjects
How do I disable the captcha (anti-spam) image?
Article details
Article ID: 44
Category: How do I...
Rating (Votes): Article rated 3.6/5.0 (155)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies

Help Desk Software