Help Desk Software

Knowledgebase
Back to HESK.com > HESK Knowledgebase > Knowledgebase

Search help:


How do I submit a ticket in customers' name?

Solution

Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone.

To submit a new ticket as staff:

1. Login to the HESK staff interface
2. Click the + New Ticket link located in the top right corner
3. Enter ticket information and submit it

 
Was this article helpful? yes / no
Related articles How do I prevent customers from re-opening closed tickets?
How to disable "Submit" button and multiple submissions?
How do I populate "Submit a ticket" form fields?
How to customize email subjects
How can I modify emails sent by HESK?
Article details
Article ID: 42
Category: How do I...
Rating (Votes): Article rated 3.6/5.0 (244)

 
« Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid

Help Desk Software