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Where can I get HESK translations (language packs)? Article rated 3.8/5.0
Thank you to all our users who help translate HESK and share their work!   HESK translations are available here:Download HESK language packs   For some very old HESK versions (you are not using thes...
How do I install HESK? Article rated 3.4/5.0
To install HESK follow these steps: 1. Extract the files and folders from the HESK Zip archive you downloaded. How to unzip? 2. Open the readme.html file included in the download. 3. Follow s...
I downloaded HESK, now what? Article rated 3.5/5.0
After downloading HESK follow these steps to install it on your server: 1. Extract the files and folders from the *.zip file you downloaded. How to unzip? 2. Open the docs/index.html file included i...
What are system requirements for HESK? Article rated 3.6/5.0
To install HESK you will need a web server with PHP and MySQL support. Minimum system requirements: - PHP 5.0.0- MySQL 5.0.7 Recommended system requirements:- Latest stable version of PHP- Latest st...
HESK Security check list Article rated 3.5/5.0
This page intends to provide basic security tips for HESK administrators. In other words - how to make HESK more secure and less prone to attacks?   #1 Keep HESK updated As with any software, HESK ev...
Is HESK really FREE? What's the catch? Article rated 3.5/5.0
Yes, HESK can be downloaded, installed and used completely free of charge. No trial periods and without any restricted functionality.   How? This is made possible by the official exclusive HESK...
Does HESK support e-mail piping? Article rated 3.7/5.0
Yes, email piping (automatically creating ticket from e-mails) and POP3 fetching are supported by HESK version 2.4. To enable email piping for your help desk follow this email piping tutorial. Email p...
What is the structure of MySQL tables/database? Article rated 3.3/5.0
Wondering where is the SQL code to create MySQL tables in the database? For your convenience HESK installation script automatically creates the required tables so you don't have to worry about manu...
How to upgrade to a new version of HESK? Article rated 3.6/5.0
To update an old HESK version to a new one follow these steps: 1. Extract the files and folders from the HESK download. 2. Open the readme.html file included in the download. 3. Follow step-b...
Can HESK do this? Does HESK support this feature? Article rated 3.4/5.0
Wondering if a feature is supported by HESK? Please: Check the HESK Features page Test the HESK demo Download HESK, install and test it Please do not send e-mails asking if a feature is suppor...
What version of HESK am I using? Is an update available? Article rated 3.3/5.0
Not sure what version of HESK you have installed or if an upgrade is available? Login to HESK Administrator panel Go to Settings page Your current version is displayed next to HESK version: at the top...
How much does HESK cost? Article rated 3.4/5.0
What does HESK cost? HESK is free software. It can be downloaded, installed and used completely free of charge. No trial period, no restricted functionality, no "per user" fees, etc... All this is ...
Where do I find documentation? Article rated 3.4/5.0
HESK documentation is included with every HESK download, look inside the docs folder. A copy of the documentation is also available online here: HESK documentation   After installing HESK, add...
How do I install translations (languge packs)? Article rated 4.3/5.0
Find and download a HESK translation for your HESK version. Now that you have the compressed language pack on your computer, you will need to extract (unzip) it.The extracted archive should contain...
 

 
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