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Does HESK support email piping?


Yes, email piping (automatically creating ticket from emails) and POP3 fetching are supported by HESK version 2.4.

To enable email piping for your help desk follow this email piping tutorial.

Email piping may not be possible on your server. In this case try one of these methods instead:

POP3 fetching

IMAP fetching

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Related articles Setting up email piping
How do I allow customers to reply to tickets by replying to emails?
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Setup POP3 Fetching (email to ticket)
Article details
Article ID: 48
Category: Getting started
Rating (Votes): Article rated 3.8/5.0 (330)

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