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How can I remove the "Powered by" link from the remote help desk?

Category: Knowledgebase

To remove the "Powered by" links you need to purchase a HESK license. The license can be purchased for a one-time fee which is not included in the recurring monthly fee because, once purchased,&...

9,490

How can I modify the look of my Help Desk?

Category: Knowledgebase

You can modify the look of your help desk by modifying your header, footer and style files: 1. Login to the client interface: https://www.hesk.com/client.php (find your username and password in "STEP...

6,652

How can I install an additional language?

Category: Knowledgebase

The remote help desk comes installed with English language by default. However, we can install a language pack for you at no extra cost.  First step: Verify that HESK has been translated to your...

4,919

Can I have an SSL certificate installed for my Help Desk?

Category: Knowledgebase

All Hesk Cloud accounts are protected by an SSL certificate at no cost. Your help desk is already accessible over the secure HTTPS protocol. An SSL certificate will secure the connection between your ...

3,831

What are the limits with file attachments?

Category: Knowledgebase

Due to server restrictions attachments are limited to a maximum 5MB (5120KB) size per attachment and a maximum 15MB size total per post. This means your help desk can for example accept: 3 attachment...

2,627

Can I point my (sub)domain to the remote help desk?

Category: Knowledgebase

Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk. For details and pricing please open a support ticket.

1,661