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Form SPAM is common on the Internet, but luckily HESK comes with effective tools to fight it. Step 1:Enable the anti-SPAM image. Login to your HESK administration panel, go to "Settings" and set... |
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The remote help desk comes installed with English language by default. However, we can install a language pack for you at no extra cost. First step:
Verify that HESK has been translated to your... |
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HESK email templates can be modified in your HESK Administration panel.
1. login to your help desk
2. go to Tools > Email templates
3. find the email you want to edit and click the "Edit" icon
4.... |
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Due to server restrictions attachments are limited to a maximum 5MB (5120KB) size per attachment and a maximum 15MB size total per post. This means your help desk can for example accept: 3 attachment... |
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You can modify the look of your help desk by modifying your header, footer and style files: 1. Login to the client interface: https://www.hesk.com/client.php
(find your username and password in "STEP... |
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Modifications to your help desk are beyond the normal support scope. However, we may be able to make custom modifications for a fee.
Please open a support ticket with details about what you would lik... |
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If, for some reason, your are not fully satisfied with Remote Help Desk—HESK within 14 days of your order, we will gladly issue a 100% refund. Please open a support ticket (include your order n... |
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To remove the "Powered by" links you need to purchase a HESK license.
The license can be purchased for a one-time fee which is not included in the recurring monthly fee because, once purchased,&... |
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Yes, it is possible to install a SSL certificate for your hosted help desk. In fact, it is recommended to have a SSL certificate installed.
This is especially true if you collect sensitive ... |
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Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk.
For details and pricing please open a support ticket. |
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No, we only provide support to you, our remote help desk clients.
The support is limited to issues with your remote help desk only. For example we cannot help with problems with your websit... |
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