How can I remove the "Powered by" link from the remote help desk?

Category: Knowledgebase

To remove the "Powered by" links you need to purchase a HESK license. The license can be purchased for a one-time fee which is not included in the recurring monthly fee because, once purchased,&...

8,890

How can I modify the look of my Help Desk?

Category: Knowledgebase

You can modify the look of your help desk by modifying your header, footer and style files: 1. Login to the client interface: https://www.hesk.com/client.php (find your username and password in "STEP...

5,914

How can I install an additional language?

Category: Knowledgebase

The remote help desk comes installed with English language by default. However, we can install a language pack for you at no extra cost.  First step: Verify that HESK has been translated to your...

4,687

Can I have a SSL certificate installed for my Help Desk?

Category: Knowledgebase

Yes, it is possible to install a SSL certificate for your hosted help desk. In fact, it is recommended to have a SSL certificate installed. This is especially true if you collect sensitive ...

3,584

What are the limits with file attachments?

Category: Knowledgebase

Due to server restrictions attachments are limited to a maximum 5MB (5120KB) size per attachment and a maximum 15MB size total per post. This means your help desk can for example accept: 3 attachment...

2,165

Can I point my (sub)domain to the remote help desk?

Category: Knowledgebase

Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk. For details and pricing please open a support ticket.

1,519