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I am getting SPAM to my help desk

Form SPAM is common on the Internet, but luckily HESK comes with effective tools to fight it.  Step 1:Enable the anti-SPAM image. Login to your HESK administration panel, go to "Settings" and set...

1,375
How can I install an additional language?

The remote help desk comes installed with English language by default. However, we can install a language pack for you at no extra cost.  First step: Verify that HESK has been translated to your...

4,544
How can I modify e-mail templates?

HESK email templates can be modified in your HESK Administration panel.   1. login to your help desk 2. go to Tools > Email templates 3. find the email you want to edit and click the "Edit" icon 4....

1,291
What are the limits with file attachments?

Due to server restrictions attachments are limited to a maximum 5MB (5120KB) size per attachment and a maximum 15MB size total per post. This means your help desk can for example accept: 3 attachment...

1,977
How can I modify the look of my Help Desk?

You can modify the look of your help desk by modifying your header, footer and style files: 1. Login to the client interface: https://www.hesk.com/client.php (find your username and password in "STEP...

5,610
I need something changed in my help desk

Modifications to your help desk are beyond the normal support scope. However, we may be able to make custom modifications for a fee. Please open a support ticket with details about what you would lik...

637
I want to use the money back guarantee, how?

If, for some reason, your are not fully satisfied with Remote Help Desk—HESK within 14 days of your order, we will gladly issue a 100% refund. Please open a support ticket (include your order n...

699
How can I remove the "Powered by" link from the remote help desk?

To remove the "Powered by" links you need to purchase a HESK license. The license can be purchased for a one-time fee which is not included in the recurring monthly fee because, once purchased,&...

8,616
Can I have a SSL certificate installed for my Help Desk?

Yes, it is possible to install a SSL certificate for your hosted help desk. In fact, it is recommended to have a SSL certificate installed. This is especially true if you collect sensitive ...

3,413
Can I point my (sub)domain to the remote help desk?

Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk. For details and pricing please open a support ticket.

1,482
Can you provide support to my customers?

No, we only provide support to you, our remote help desk clients. The support is limited to issues with your remote help desk only. For example we cannot help with problems with your websit...

544
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How can I remove the "Powered by" link from the remote help desk?

Category: Knowledgebase

To remove the "Powered by" links you need to purchase a HESK license. The license can be purchased for a one-time fee which is not included in the recurring monthly fee because, once purchased,&...

8,616
How can I modify the look of my Help Desk?

Category: Knowledgebase

You can modify the look of your help desk by modifying your header, footer and style files: 1. Login to the client interface: https://www.hesk.com/client.php (find your username and password in "STEP...

5,610
How can I install an additional language?

Category: Knowledgebase

The remote help desk comes installed with English language by default. However, we can install a language pack for you at no extra cost.  First step: Verify that HESK has been translated to your...

4,544
Can I have a SSL certificate installed for my Help Desk?

Category: Knowledgebase

Yes, it is possible to install a SSL certificate for your hosted help desk. In fact, it is recommended to have a SSL certificate installed. This is especially true if you collect sensitive ...

3,413
What are the limits with file attachments?

Category: Knowledgebase

Due to server restrictions attachments are limited to a maximum 5MB (5120KB) size per attachment and a maximum 15MB size total per post. This means your help desk can for example accept: 3 attachment...

1,977
Can I point my (sub)domain to the remote help desk?

Category: Knowledgebase

Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk. For details and pricing please open a support ticket.

1,482
I want to use the money back guarantee, how?

Category: Knowledgebase

If, for some reason, your are not fully satisfied with Remote Help Desk—HESK within 14 days of your order, we will gladly issue a 100% refund. Please open a support ticket (include your order n...

699
I need something changed in my help desk

Category: Knowledgebase

Modifications to your help desk are beyond the normal support scope. However, we may be able to make custom modifications for a fee. Please open a support ticket with details about what you would lik...

637
How can I modify e-mail templates?

Category: Knowledgebase

HESK email templates can be modified in your HESK Administration panel.   1. login to your help desk 2. go to Tools > Email templates 3. find the email you want to edit and click the "Edit" icon 4....

1,291
I am getting SPAM to my help desk

Category: Knowledgebase

Form SPAM is common on the Internet, but luckily HESK comes with effective tools to fight it.  Step 1:Enable the anti-SPAM image. Login to your HESK administration panel, go to "Settings" and set...

1,375
Can you provide support to my customers?

Category: Knowledgebase

No, we only provide support to you, our remote help desk clients. The support is limited to issues with your remote help desk only. For example we cannot help with problems with your websit...

544

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