Search Results (5) Setup POP3 Fetching (email to ticket) As of version 2.4 HESK supports POP3 fetching - converting emails from a POP3 email account into tickets. IMPORTANT! On the first POP3 Fetching run, HESK will process all emails your mail server sen... How do I allow customers to reply to tickets by replying to emails? To make HESK track customer replies to tickets via emails make sure: Enable Email piping, POP3 Fetching or IMAP Fetching The "From:" email Converting emails into tickets (email piping, email to ticket) Hesk Cloud users, please get in touch with us, and we will help you set up email to ticket functionality in your help desk. Hesk Gmail POP3, IMAP, and SMTP settings From version 3.4.0 Hesk supports OAuth authentication instead of a basic username/password one. While Google still supports basic authentication with the help of App Passwords, you are Office365 SMTP, POP3, and IMAP settings Important!Effective October 1, 2022, Microsoft will begin to permanently disable Basic Authentication (username/password combination) for Exchange Online in all Microsoft 365 tenants, regardless of ...
