Help Desk Software

"UNLICENSED COPY OF HESK" error message

Problem

When you open HESK you see an error message saying:

UNLICENSED COPY OF HESK, PLEASE REPORT THIS ABUSE TO HESK.COM

 

Solution

This usually happens when you try to upgrade HESK 2.x to HESK 3.x and the upgrade process hasn't completed.

 

  • Did you run the install script, as instructed in HESK "Upgrading from old versions" instructions?

    A copy of the HESK docs is also available here.


  • If you did complete all the steps there and still get the error, try this:

    1. open hesk_settings.inc.php in a powerful text editor such as Notepad++

    2. find this code:

      // --> Language settings​


    3. just above that code add:

      $hesk_settings['site_theme']='hesk3';​


    4. Save the file, upload and test.

 

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