HESK™ PHP Help Desk Software

• Plugin: HESK 2.4.2 ReCaptcha plugin
• Released: 30th December 2012
• Help Desk Software HESK
• Free PHP Scripts

» What is this? update

This plugin will replace the HESK anti-SPAM image (captcha) with a much more powerful ReCaptcha, a free anit-SPAM service provided by Google.

Follow instructions below and your settings, tickets, articles and translations will remain unmodified!

» HOW TO INSTALL

1. Backup existing HESK files.

2. Get a ReCaptcha key by signing in with your Google account here:
   Create a ReCaptcha key

3. Open file inc/recaptchalib.php in a text editor.

4. Replace the first ENTER_KEY_HERE with your ReCaptcha public key (generated in step #2).

5. Replace the second ENTER_KEY_HERE with your ReCaptcha private key (generated in step #2).

6. Save changes and upload all files to your server (overwrite existing files).

7. Make sure Use anti-SPAM image is enabled in HESK (Settings > Help Desk > Security).

 

That's it, your ReCaptcha plugin should be installed. Test it by submitting a ticket from the customer interface of your help desk.

» Problems?

• Double-check private and public keys inside inc/recaptchalib.php and make sure you don't change anything else inside this file.

  The top of the file should look something like this (don't use these keys as they won't work, generate your own!):

  // Your ReCaptcha PUBLIC key
  $hesk_settings['recaptcha_public_key'] = '1VebgAJKq00wVH8WEXjb';
  
  // Your ReCaptcha PRIVATE key
  $hesk_settings['recaptcha_private_key'] = '1VebgAJKq00w7fmbaet';

• Did you upload all the files included in this plugin to your server?

  Files index.php and submit_ticket.php should go into your main HESK folder and file recaptchalib.php should be located inside the HESK inc/ folder.

• Still no luck? Get help at the support forum:

  HESK Support forum
  Username: php
  Password: php

 

© Copyright HESK.COM 2005-2012. All rights reserved.