Thousands of Hesk users around the world never cease to amaze us in coming up with new and creative uses for Hesk.
Christian Stolte, a designer and programmer from Maine, saw that in this pandemic situation, many grocery stores are choosing to protect their staff by closing their doors and only accepting phone orders. To help out the stores in the small island community in Maine, he created a simple online ordering system using HESK:
Essentially, it's a handful of customized text files for HESK that change all language in the user interface: instead of help desk vocabulary, focused on "support tickets", it shows phrases and words for "orders". People can now create an order online, the store can call them to ask for a credit card, and then deliver or prepare the order for pickup.
Here is a website explaining how to set up an ordering system for your own store:
Set up HESK as an online ordering system
Thanks, Christian!
Launched in 2005 to fill the need for better free help desk software, HESK has helped over 600,000 people the world who use it daily—from individuals, businesses, and educational institutions, to government agencies.
Our goal is to help businesses and organizations become effective at supporting their users, customers, and partners. We do it by developing surprisingly simple, user-friendly and FREE help desk software, and by partnering with industry leaders.
SysAid has partnered with HESK and has been supporting its development since 2011,
helping thousands of users worldwide gain access to a simple, basic, and free help desk solution.
For those who need something more robust, SysAid offers a friendly
and affordable service desk and asset management solution that allows you to manage and
monitor your IT and non-IT activities from a single, intuitive platform. You're covered from ticket management
to asset management to advanced ITIL workflows. Rapid implementation and easy to configure to your needs —
without the hassle of programming. Offered as a single-tenant and multi-tenant cloud solution or on-premises,
SysAid is enjoyed by over 100,000 happy sysadmins around the globe.