While HESK help desk software provides an efficient and orderly ticketing system for customers to communicate with you, sometimes a more advanced and all-encompassing IT help desk solution is really what you need.
SysAid 8.0 offers the IT admin the essential tools to streamline IT processes, automate help desk management, and simplify day-to-day IT tasks.
Easily customizable for both admins and end users, SysAid 8.0 provides an out-of-the-box IT help desk management solution that's both simple and intuitive. You don't have to compromise advanced IT help desk functionality for ease-of-use!
Designed for organizations of all sizes, SysAid's innovative technology provides the extensive functionality and usability that is needed to handle service requests more efficiently; the ability to manage and monitor assets and systems; as well as self-serve capabilities for end users, raising both admins' and end users satisfaction, while keeping them productive.
Try SysAid 8.0
Feature Comparison Matrix
| Features | Help Desk Software |
SysAid IT Help Desk Solution |
| Submit new tickets |  |
|
| Custom fields | |
|
| Suggest related knowledge base articles before final ticket submission | |
|
| Email notifications | |
|
| Browse and search knowledge base | |
|
| Assign tickets to staff | |
|
| Manage knowledge base categories and articles | |
|
| Customize help desk settings | |
|
| Run reports | |
|
| Easy translation into any language | |
|
| Asset Management | - | |
| Remote Control | - | |
| End-User Portal | - | |
| Mobile Application | - | |
| IT Benchmark Asset Management | - | |
| Live Chat | - | |
| Calendar & Scheduling | - | |
| SMS/Text Message Integration | - | |
Advanced Modules:
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Read about more features in SysAid 8.0.
Try SysAid 8.0
SysAid IT 8.0, for the ideal IT Help Desk Solution!
