How do I customize HESK look? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can ... How can I modify emails sent by HESK? HESK version 2.7.0 (and newer) has a convenient tool to edit email templates from the admin panel instead: Admin panel > Tools > Email templates Note How do I translate HESK? » The short version: Text used by HESK is located in file language/en/text.php Email templates are inside language/en/emails/ HTML email templates are inside language/en/html_emails/ Setup IMAP fetching (email to ticket) IMAP is not enabled by default in PHP. Check with your hosting company if PHP IMAP functions are installed and enabled on your server. HESK 2.7+ supports IMAP fetching - converting emails from an ... Setup POP3 Fetching (email to ticket) As of version 2.4 HESK supports POP3 fetching - converting emails from a POP3 email account into tickets. IMPORTANT! On the first POP3 Fetching run, HESK will process all emails your mail server sen... May I customize HESK to fit my needs? Yes, you may modify HESK to fit your needs. For example, feel free to add features or change the look to fit your existing website design. However, please note these restrictions set forth in the Hesk... I need a paid HESK customization/custom PHP script. Unfortunately, we are not available for hire for any customizations or programming work at the moment as we have too much work with other projects. You can try posting a project to a website such as ... Does HESK integrate with... Does HESK integrate with Wordpress, Quickbooks, Joomla or other applications? Unfortunately no, HESK doesn't integrate directly with other software. HESK was developed to be a stand-alone help desk a... Can I change attachments number, size and file type? Yes, you can set accepted attachment file size and file types in the settings: 1. login to HESK admin panel 2. click Settings 3. click the "Help Desk" tab 4. scroll down to "Attac... Setting up email piping Important: email piping may not be possible to setup on your server, check with your host.In that case use POP3 Fetching or IMAP Fetching Can I use HESK as a knowledgebase only? If you want to disable submitting tickets and just use HESK knowledgebase functionality (like the knowledgebase you are just reading), follow these steps: Install HESK and make sure it work... Email piping in CPanel Note: for the complete HESK email piping guide please read HESK email piping article first. To setup email piping in CPanel follow these steps: Login to your CPanel account. In the Mail men... Troubleshooting email piping Having problems getting email piping in HESK to work? Here are some guidelines for common email piping problems: I don't know how to setup piping. This is something that needs to be done on the serve... How do I add a logo to the help desk header? To add your website logo to the top of the Help desk follow these steps: Upload the logo to your server (if not there already). Open HESK file header.txt in Notepad. Paste this code inside he... How to disable "Submit" button and multiple submissions? Having problems with a ticket being submitted multiple times? This article will show you how to disable the Submit button after it has been click and change the text label to Submitting, please wai... How to customize email subjects Note: Guide for modifying email message templates is here. » The short version: Email subject templates inside How do I modify HESK header color? This article is valid for HESK v2 To modify HESK header color you will need to modify appropriate images inside the "img" folder. For your convenience a few color variations are available fo... How do I customize HESK text? This guide works only with HESK version 2.7.0 or newer. Do not edit the text.php file directly. Your modifications will be overwritten by future H How do I customize the Hesk theme? You can completely customize the look and feel of your Hesk public side by modifying Hesk theme / template files. Basic CSS/HTML knowledge will be required. Did you know? For Hesk version 3.2.4+, some...
