HESK™ PHP Help Desk Software

Patch: Update HESK 2.5.0 to HESK 2.5.2
Released: 13th October 2013
Help Desk Software HESK
Free PHP Scripts

» What is this update?

This patch will update your HESK version 2.5.0 to version 2.5.2

Follow instructions below and your settings, tickets, articles and translations will remain unmodified!

» HOW TO INSTALL

Backup existing HESK files.
Upload all included files to your HESK (overwrite existing files).
Open install in your browser, for example:
http://www.yourwebsite.com/hesk/install
Delete install folder from the server.

Congratulations, your HESK is now updated to version 2.5.2

» Changes in version 2.5.2

- reports now include "Time worked" summary
- modified sorting by "Last Replier" field. Staff will be sorted first (by ID), then customers by name
- fix: toggling limit of categories and features for users should be controlled by selected admin value
- fix: checking if temporary file exists may cause problems with open_basedir in effect
- fix: disabled attachments in version 2.5.x don't load all required functions
- fix: knowledgebase categories have problems with % char in their name
- fix: anti-SPAM question doesn't accept 0 as a valid answer
- updated TinyMCE to 3.5.9

» Changes in version 2.5.1

- added "Updated" value to the export of tickets to Excel
- added support for exporting tickets in Zip without Zip library enabled
- added two new email template tags: %%CREATED%% and %%UPDATED%%
- reduced memory usage in knowledgebase article suggestion, search and display
- set last replier name to the email sender name with email piping/POP3 fetching
- show "Open" and "Resolved" ticket count in reports by user and by category
- fixed HTML quoted printable chars causing problems in non UTF-8 emails
- fixed Javascript encoding of UTF-8 URL query parts
- fixed behavior of hesk_isEmailLoop() function
- remove invalid UTF-8 bytes from submitted text
- improved parsing of incoming email messages
- delete temporary email files on errors