HESK™ PHP Help Desk Software

Patch: Update HESK 2.5.0 to HESK 2.5.1
Released: 8th August 2013
Help Desk Software HESK
Free PHP Scripts

» What is this update?

This patch will update your HESK version 2.5.0 to version 2.5.1

Follow instructions below and your settings, tickets, articles and translations will remain unmodified!

» HOW TO INSTALL

Backup existing HESK files.
Upload all included files to your HESK (overwrite existing files).
Open install in your browser, for example:
http://www.yourwebsite.com/hesk/install
Delete install folder from the server.

Congratulations, your HESK is now updated to version 2.5.1

» Changes in version 2.5.1

- added "Updated" value to the export of tickets to Excel
- added support for exporting tickets in Zip without Zip library enabled
- added two new email template tags: %%CREATED%% and %%UPDATED%%
- reduced memory usage in knowledgebase article suggestion, search and display
- set last replier name to the email sender name with email piping/POP3 fetching
- show "Open" and "Resolved" ticket count in reports by user and by category
- fixed HTML quoted printable chars causing problems in non UTF-8 emails
- fixed Javascript encoding of UTF-8 URL query parts
- fixed behavior of hesk_isEmailLoop() function
- remove invalid UTF-8 bytes from submitted text
- improved parsing of incoming email messages
- delete temporary email files on errors