HESK™ PHP Help Desk Software

Patch: Update HESK version 2.4 to version 2.4.1
Released: 18th August 2012
Help Desk Software HESK
Free PHP Scripts

» What is this update?

This patch will update your HESK version 2.4 to version 2.4.1 to fix and improve some functions in version 2.4.

Follow instructions below and your settings, tickets, articles and translations will remain unmodified!

» HOW TO INSTALL

Backup existing HESK files.
Upload all included files to your HESK (overwrite existing files).
Open install in your browser, for example:
http://www.yourwebsite.com/hesk/install
Delete install folder from the server.

Congratulations, your HESK is now updated to version 2.4.1

» Changes in version 2.4.1

- fixed comment URL parsing issues when replying to a ticket as staff
- fixed Knowledgebase file uploads not working on some installations of 2.4
- with auto-login set to OFF and Debug mode set to ON, notices were shown after staff login
- knowledgebase attachments on private and draft articles cannot be downloaded
- lastchange not updated when deleting ticket posts without status change
- some servers add slashes to file_get_contents(), detect and remove them
- some servers may report maximum file size in lowercase letters
- column hits in table hesk_pipe_loops didn't have a default value
- merge tickets option not showing on some installations of 2.4
- if a POP3 stream wrapper is already registered remove it
- improved detection of returned emails